Refund Policy

1. Overview

This Refund Policy explains how Tenderlead South Africa (Pty) Ltd handles refunds for paid TenderLead subscriptions. It applies to subscription payments made online through Paystack or by approved bank transfer.

2. Free Trial

New users receive a 3-day free trial before choosing a paid subscription. You are not charged for trial access. If you choose a paid plan during or after the trial, billing starts when the payment is successfully processed.

3. Subscription Cancellations

You may cancel your subscription at any time by contacting us. Cancellation stops future renewals, but it does not automatically refund fees already paid for the current billing period. Your access may remain active until the end of the paid period unless otherwise agreed.

4. Refund Eligibility

Refunds may be approved in the following circumstances:

• Duplicate or accidental payments for the same subscription period
• Incorrect billing caused by a technical or administrative error
• Payment taken after a cancellation request was received and confirmed before renewal
• Service unavailability that materially prevents access to paid TenderLead features

5. Non-Refundable Cases

Refunds are generally not provided for:

• Unused time in a subscription period after successful activation
• Failure to use available tender matches, alerts, or document tools
• Cancellation requests made after a renewal has already been processed
• Outcomes outside our control, including tender award decisions or third-party tender changes

6. How to Request a Refund

Refund requests must be submitted within 7 days of the payment date. Please email info@tenderlead.co.za with your account email address, company name, payment date, payment reference, and the reason for the request.

7. Refund Processing

Approved Paystack refunds are initiated through Paystack and may be full or partial depending on the circumstances. Processing times depend on Paystack, the card network, and your bank. Approved bank transfer refunds are paid to a verified South African bank account.

8. Chargebacks and Disputes

If you raise a chargeback or payment dispute with your bank or card issuer, we may suspend refund processing while the dispute is investigated. We may also provide account, invoice, and usage information to the payment processor or financial institution as required.

9. Contact Us

For refund questions, contact us:

• Tenderlead South Africa (Pty) Ltd
• Protea Towers Building, Mezzanine Floor
• 246 Paul Kruger Street, Pretoria
• South Africa
• Email: info@tenderlead.co.za
• Phone: 078 382 8644 / 012 304 0873