Privacy Policy

Last updated: March 2026

1. Introduction

Tenderleads South Africa (Pty) Ltd ("TenderLeads," "we," "us," or "our") is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using TenderLeads, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Company registration number
  • Billing and payment information

2.2 Account Data

When you create an account, we collect:

  • Login credentials (email and encrypted password)
  • Industry preferences
  • Keyword preferences for tender alerts
  • Browsing history and saved searches

2.3 Usage Data

We automatically collect certain information when you visit our website, including IP address, browser type, device information, and pages visited.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our tender notification service
  • To send you email alerts with tender opportunities matching your preferences
  • To process your subscription payments
  • To communicate with you about your account and provide customer support
  • To improve and personalize our services
  • To comply with legal obligations

4. Data Protection Principles

We are committed to the following principles:

  • Lawfulness: We process your data lawfully, fairly, and transparently.
  • Purpose Limitation: We collect data only for specified, explicit purposes.
  • Data Minimization: We collect only what is necessary for our services.
  • Accuracy: We keep your data accurate and up-to-date.
  • Storage Limitation: We retain data only as long as necessary.
  • Integrity & Confidentiality: We protect data with appropriate security measures.

5. Data Sharing

5.1 We Do NOT Sell Your Data

TenderLeads does NOT sell, trade, or rent your personal information to third parties. Your data is used solely for providing our services to you.

5.2 Service Providers

We may share your data with trusted third-party service providers who assist us in operating our website and providing services (e.g., payment processors, email service providers). These parties are bound by confidentiality agreements.

5.3 Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of sensitive data
  • Secure socket layer (SSL) technology for all data transmission
  • Regular security audits
  • Access controls and authentication requirements

7. Your Rights (POPIA)

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to processing of your data
  • Lodge a complaint with the Information Regulator

To exercise these rights, please contact us at info@tenderleads.co.za.

8. Cookies

We use cookies to enhance your experience. For detailed information about the cookies we use, please refer to our Cookie Policy.

9. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy statements of any site you visit.

10. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials (username and password). You agree to notify us immediately of any unauthorized use of your account.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For questions about this Privacy Policy, contact us:

  • Tenderleads South Africa (Pty) Ltd
  • Protea Towers Building, Mezzanine Floor
  • 246 Paul Kruger Street, Pretoria
  • South Africa
  • Email: info@tenderleads.co.za
  • Phone: 078 382 8644 / 012 304 0873